FAQ

Who is the consignee and who is the consignor or shipper?
The consignor (or shipper) is the business/company who is the originator of the shipment. A consignee is the business/company who is the buyer/receiver of the shipment

Should you require further information please contact our Customer Service Team on 1300 661 961 or email sales@genfreight.com.au.


What are INCOTERMS
INCOTERMS are a set of three letter standard trade terms most commonly used in international contracts for the sale of goods. INCOTERMS forms the sales contract by defining the respective obligations, costs, risks involved in the delivery of goods from the consignor/shipper to the consignee/buyer. Have a link here to our INCOTERMS page

Should you require further information please contact our Customer Service Team on 1300 661 961 or email sales@genfreight.com.au.


Should I let our shipper/supplier handle my International Freight arrangements?

The person that arranges the International Freight is in control of the routing and costs therefore for you to gain control of the routing and more importantly your costs we would advise you against allowing your shipper/supplier to arrange your International Freight arrangements. With this in mind we recommend you only negotiate FOB or Ex Works buying terms with your shipper/supplier. We will act on your behalf to ensure your shipment is moved on a service that is specific to your requirements and delivery deadlines.

Should you require further information please contact our Customer Service Team on 1300 661 961 or email sales@genfreight.com.au.


How many cubic meters (cbm) of cargo can I load in a 20’GP (General Purpose), 40’GP (General Purpose) and 40’HC (High Cube) Container?
20’GP has a maximum capacity to load 33 cbm and will generally hold approximately 27 to 28 cbm depending on how the cargo is loaded in the container.

40’GP has a maximum capacity to load 67 cbm and will generally hold approximately 55 to 60 cbm depending on how the cargo is loaded in the container.

40’HC has a maximum capacity to load 76 cbm and will generally hold approximately 65 to 70 cbm depending on how the cargo is loaded in the container.

Should you require further information please contact our Customer Service Team on 1300 661 961 or email sales@genfreight.com.au


What is the maximum weight I can load in a container?
Every container has a different maximum cargo capacity. Kindly refer to the Container Specifications (have a link here to the Container Specifications which opens up in a new window). Generally the maximum weight limit on roads is approximately 28.5 tonnes gross (including container weight, cargo and trailer) and for clients that require side loader deliveries the maximum weight is approximately 21 to 23 tonne.

Should you require further information please contact our Customer Service Team on 1300 661 961 or email sales@genfreight.com.au.


What is the volumetric charge for LCL (Less than Container Load) Sea Freight shipments?
LCL Sea Freight shipments are charged on a one to one basis. This means that 1 cbm is equal to 1,000 kgs

For example if your shipment is 1 cbm and weighs 2,000 kgs the volumetric measurement is 2,000 kgs

Please also note that minimum charges also apply for LCL shipments.

Should you require further information please contact our Customer Service Team on 1300 661 961 or email sales@genfreight.com.au.


What is the volumetric charge for Air Freight shipments?
IATA regulations state that 1 kg is equal to 6,000 cubic centimeters of volume which is equivalent to 167 kgs per cubic meter (cbm).

For example if your shipment is 100 kgs and 1 cbm the volumetric measurement would be 167 kgs (1 x 167 = 167 kgs)

Should you require further information please contact our Customer Service Team on 1300 661 961 or email sales@genfreight.com.au


What is the maximum dimensions for Air Freight shipments?
The majority of Air Freight shipments is moved on passenger flights therefore as a guide your cargo should be no greater 3 m (L) x 2m (W) x 1.5m (H). With that said should you have any shipments that are great than these dimensions please contact our Customer Service Team on 1300 661 961 or email sales@genfreight.com.au and we will advise available options to uplift your cargo.


What documentation is required for Customs Clearance when importing goods?
The following documentation is required for Air Freight shipments.

· Airway Bill (AWB or HAWB)

· Commercial Invoice – must be in English, include a description of each item, currency, invoice amount and origin

· Packing List


The following documentation is required for Sea Freight shipments.
· Airway Bill (AWB or HAWB)

· Commercial Invoice – must be in English, include a description of each item, currency, invoice amount and origin

· Packing List

· Packing Declaration



You may also require a Fumigation Certificate from an approved Fumigation Company, a Phytosanitary Certificate, an Import Permit, a Certificate of Origin or an Import Licence.

For further information please contact our Customer Service Team on 1300 661 961 or email sales@genfreight.com.au.


What Import Duty Rate is applicable on the products I am importing?
Import Duty Rates vary on the commodity being imported and the country your goods are being imported from. Import GST is calculated on the FOB value multiplied by the Import Duty Rate.

For further information please contact our Customer Service Team on 1300 661 961 or email sales@genfreight.com.au


What is the Import GST Rate?
Import GST is payable on most goods imported into Australia. Import GST is payable by businesses, organisations and private individuals, whether they are registered for GST or not.


How do I claim back the Import GST I have paid on my imported goods?
If you are a GST registered business or organisation and you import goods you may be able to claim an GST credit for any GST you have paid on your imported goods. Import GST is calculated on the CIF value plus any Import Duty paid multiplied by 10%. To claim the Import GST back that you have paid on your imported goods please contact your business accountant


Can I defer the Import GST on imported goods?
YES, the Australian Taxation Office operates a deferred GST (DGST) scheme that allows you, as an importer, to defer payment of the GST on all taxable importations into Australia.

Approval is required which, you can obtain by using the below link.

https://www.ato.gov.au/Business/GST/In-detail/Rules-for-specific-transactions/International-transactions/Easy-steps-to-the-deferred-GST-scheme/

To be eligible to participate in the deferred GST scheme, you must

· Have an ABN

· Be registered for GST (you can register for GST and apply for an ABN on the one form if you don’t already have an ABN)

· Lodge your activity statements online

· Lodge your activity statements monthly (if you are lodging quarterly, you can elect to lodge monthly)

· Make your activity statement payments electronically

Additionally, you may not be eligible if

· You are not up to date with your tax returns or payments – this includes members of GST groups, branches and joint ventures

· You or anyone relevant on the application has, in the past three years, been convicted or penalised by a court for specific offences.


What is container detention and what are the costs?
Container Detention is a fee imposed by all Shipping Lines for returning containers outside the free allocated time. The allocated free time vary from Shipping Line however, a general range is from seven to ten calendar days (including public holidays, and weekends). The allocated free time commences from the first day the containers are made available from the wharf. Should your container be delayed due to a border processing (Customs or DAFF) hold this time is still considered to be part of the allocated free time period.


Can GenFreight Logistics arrange Freight, Customs Clearance and Delivery of Personal Effects?
YES GenFreight Logistics can assist with the Freight, Customs Clearance and Delivery of Personal Effects.

For further information please contact our Customer Service Team on 1300 661 961 or email sales@genfreight.com.au.


Can GenFreight Logistics arrange the Importation of my Boat/Yacht?
YES


Can GenFreight Logistics arrange the Importation of my Vehicle?
YES


Can GenFreight Logistics arrange the Importation of my Caravan/Fifthwheeler?
YES


Can GenFreight Logistics arrange the Importation of my Motorcyle?
YES


Can GenFreight Logistics arrange the Importation of my Trailer/Horse Float?
YES


Does GenFreight Logistics offer Marine Insurance.
YES GenFreight Logistics can assist with Marine Insurance on a per shipment basis.

For further information please contact our Customer Service Team on 1300 661 961 or email sales@genfreight.com.au


Does GenFreight Logistics accept payments in foreign currency?
YES GenFreight Logistics accepts payment in US Dollars.


Does GenFreight Logistics accept Credit Card payments?
YES Genfeight Logistics accepts payment by Mastercard or VISA however, there is a 1.5% service fee applicable on all Credit Card transactions.