What does GenFreight actually do?
GenFreight is an Australian-based international freight forwarder that manages the movement of goods to and from Australia. We handle air freight, sea freight, customs clearance, warehousing, and end-to-end logistics, so you don’t have to juggle multiple suppliers.
Whether you’re shipping a single pallet, container loads, or oversized project cargo, we manage the process from pickup to delivery.
Do you work with small businesses or only large companies?
Both.
We work with:
Small and medium Australian businesses,
eCommerce and online sellers,
Importers and Exporters,
Manufacturers and Wholesalers,
Project cargo and specialised freight clients.
No shipment is “too small”, and no project is too complex.
Small and medium Australian businesses,
eCommerce and online sellers,
Importers and Exporters,
Manufacturers and Wholesalers,
Project cargo and specialised freight clients.
No shipment is “too small”, and no project is too complex.
I’m new to importing/exporting. Can you help me through the process?
Absolutely. Many of our clients are first-time importers or exporters.
We guide you through:
Shipping options (air vs sea),
Required documents,
Customs Clearance Duties,
GST,
Compliant delivery to your warehouse or customer.
We explain things in plain English, not logistics jargon.
Shipping options (air vs sea),
Required documents,
Customs Clearance Duties,
GST,
Compliant delivery to your warehouse or customer.
We explain things in plain English, not logistics jargon.
What countries do you ship to and from?
We ship globally, with strong networks across:
Asia,
Europe,
North America,
Middle East,
New Zealand,
The Pacific.
If your cargo moves internationally, we can handle it.
Asia,
Europe,
North America,
Middle East,
New Zealand,
The Pacific.
If your cargo moves internationally, we can handle it.
Do you handle both air freight and sea freight?
Yes.
Air Freight is ideal for urgent, high-value, or time-sensitive cargo.
Sea Freight is best for larger volumes, and cost-effective shipping.
We’ll recommend the most practical and cost-effective option based on your cargo and timeline.
Air Freight is ideal for urgent, high-value, or time-sensitive cargo.
Sea Freight is best for larger volumes, and cost-effective shipping.
We’ll recommend the most practical and cost-effective option based on your cargo and timeline.
Can you manage customs clearance in Australia?
Yes. Customs clearance is a core part of our service.
We assist with:
Import and export declarations,
Customs documentation,
Biosecurity and compliance requirements,
Duty and GST calculations.
This helps to avoid delays, penalties, and unnecessary costs.
Import and export declarations,
Customs documentation,
Biosecurity and compliance requirements,
Duty and GST calculations.
This helps to avoid delays, penalties, and unnecessary costs.
Do you handle eCommerce and Amazon freight?
Yes. We regularly work with eCommerce businesses and online sellers. We can help with:
Freight to Amazon FBA warehouses,
Cartons, pallets, or containers,
Ongoing supply-chain planning,
Warehousing and distribution.
We understand how important timelines and landed costs are for online businesses.
Freight to Amazon FBA warehouses,
Cartons, pallets, or containers,
Ongoing supply-chain planning,
Warehousing and distribution.
We understand how important timelines and landed costs are for online businesses.
Can you transport oversized or specialised cargo?
Yes. We specialise in project cargo and non-standard freight, including:
Machinery and equipment,
Boats, vehicles, caravans,
Oversized or heavy items,
Time-critical or complex shipments.
Our team plans these movements carefully to minimise risk and delays.
Machinery and equipment,
Boats, vehicles, caravans,
Oversized or heavy items,
Time-critical or complex shipments.
Our team plans these movements carefully to minimise risk and delays.
Do you offer warehousing and distribution?
Yes. We provide secure warehousing and distribution solutions to support your supply chain.This includes:
Short- and long-term storage,
Inventory management,
Distribution to customers or job sites.
Ideal for importers, wholesalers, and growing businesses.
Short- and long-term storage,
Inventory management,
Distribution to customers or job sites.
Ideal for importers, wholesalers, and growing businesses.
How do I get a freight quote?
You can request a quote by contacting us through our website or speaking directly with our team. To prepare an accurate quote, we’ll usually need:
Cargo details (size, weight, quantity),
Origin and destination,
Preferred shipping timeframe.
We don’t do “one-size-fits-all” pricing, every quote is tailored.
Cargo details (size, weight, quantity),
Origin and destination,
Preferred shipping timeframe.
We don’t do “one-size-fits-all” pricing, every quote is tailored.
Will I be able to track my shipment?
Yes. We provide full shipment visibility via the state of the art GenTrak portal, alongside regular updates so you know where your cargo is and what stage it’s at.
Our team is also always available if you want a real person to talk to.
What makes GenFreight different from other freight forwarders?
Clients choose GenFreight because we:
Take a hands-on, personal approach,
Think strategically, not just transactionally,
Communicate clearly and proactively,
Treat your cargo like it matters, because it does.
We aim to be a long-term logistics partner, not just a booking agent.
Take a hands-on, personal approach,
Think strategically, not just transactionally,
Communicate clearly and proactively,
Treat your cargo like it matters, because it does.
We aim to be a long-term logistics partner, not just a booking agent.
Where is GenFreight based?
GenFreight is proudly Australian-owned, with operations in Queensland, Melbourne, and national coverage across Australia.
Can you manage ongoing freight, not just one shipment?
Yes. Many clients use us for ongoing imports, exports, and supply-chain support.
We help streamline repeat shipments, improve costs, and reduce friction as your business grows.